{"id":15559,"date":"2025-07-28T05:48:31","date_gmt":"2025-07-28T02:48:31","guid":{"rendered":"https:\/\/naturatravel.ro\/terms-and-conditions\/"},"modified":"2025-08-14T17:26:28","modified_gmt":"2025-08-14T14:26:28","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.naturatravel.ro\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Terms and Conditions<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Update date:<\/strong> 08-08-2025
Effective date:<\/strong> 08-08-2025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Contract between User and SC Natura Travel SRL<\/strong><\/span><\/p>\n

Contract between the user (User, you) and SC <\/strong>Natura Travel SRL<\/strong> (www.naturatravel.ro<\/a>, we).<\/p>\n

Please read these contractual terms and conditions (Terms & Conditions<\/a><\/strong>) carefully before using the website www.naturatravel.ro<\/strong><\/a> (Site).<\/p>\n

Site<\/strong><\/span><\/p>\n

The site is offered to you by SC <\/strong>Natura Travel SRL<\/strong>, headquartered in Cluj-Napoca, Piata Unirii no. 10, Ground floor, Ap. 10, Cluj County.<\/strong><\/p>\n

Please note that all correspondence regarding Customer Service should be sent to this address.<\/p>\n

Acceptance of Terms and Conditions<\/strong><\/span><\/p>\n

By using this Site or ordering tourist services via email, telephone, you agree in full to these Terms & Conditions, without any other restriction. If you do not agree with any of the points described, you may not use this Site in any way.<\/p>\n

SC Natura Travel SRL Services<\/strong><\/span><\/p>\n

SC <\/strong>Natura Travel SRL<\/strong> provides you with an automatic system that offers you the opportunity to search and check availability for various tourist services and allows you to make the desired reservation. Reservations and sales of airline tickets are subject to the General Conditions for Reservations and Sales of Airline Tickets (to which the provisions of this Contract are added). For tourist packages, the rates on the site are informative and may change at any time. Reservation requests made on the site do not guarantee that seats and rates will be blocked. After making the request on the site, a Natura Travel <\/strong> agent will confirm the rate by email or phone.<\/p>\n

Natura Travel<\/strong> acts as an agent for third party providers such as: IATA accredited airlines, hotels, others (Tourism Service Providers). Natura Travel<\/strong> assumes no responsibility for the tourism products and services offered by the Tourism Service Providers and does not guarantee in any way (either explicitly or implicitly) the accuracy or quality of the products and services reflected on this Site.<\/p>\n

Information published on the Site<\/span><\/strong><\/p>\n

Natura Travel<\/strong>offers general information through the Site, for advisory purposes. Please note that the information published on the Site may be modified at any time.<\/p>\n

Natura Travel <\/strong> does not guarantee that the information on the Site (including, but not limited to, rates, descriptions or dates) may not contain errors or omissions, but we will make every effort to correct (correctable) errors as soon as they are brought to our attention.<\/p>\n

Language of publication of information<\/span><\/strong><\/p>\n

Natura Travel<\/strong> makes every effort to ensure that on the Romanian version of the Site, the relevant information regarding the services offered and the terms applicable to a particular service are published in Romanian, however, due to the fact that a large part of the information in question is taken from an international reservation system, certain information, conditions applicable to certain services as well as other details that may influence the proper use of the services offered, may be in English. In case of any ambiguities, please contact us by e-mail, at [ office@naturatravel.ro <\/a>], to receive assistance from one of our consultants.<\/p>\n

Tourism Service Providers’ Conditions<\/span><\/strong><\/p>\n

Any reservation or reservation request made on the Site or by phone, e-mail will be considered as your intention to purchase a specific tourist product or service from Natura Travel<\/strong>. If your request is accepted, you will receive a confirmation e-mail from Natura Travel<\/strong> and this contract will come into force. The actual issuance of airline tickets, making changes to airline ticket dates, cancellations of airline tickets or vouchers, issuing hotel vouchers, travel insurance and any other actions requiring human intervention will be done during Natura Travel’s working hours.<\/strong><\/p>\n

All tourist services published on the Site are subject to the availability of the Tourist Service Providers. The terms and conditions of the Tourist Service Provider (including passenger transportation rules imposed by airlines, hotel check-in\/check-out times, cancellation\/modification conditions of tourist services) will apply in addition to the Terms and Conditions of this Site.<\/p>\n

When using this Site, you may notice references to various conditions applicable to special offers. Please read these terms carefully, and for details, contact Natura Travel<\/strong>.<\/p>\n

You are directly responsible for complying with the conditions imposed by the Travel Service Provider regarding boarding times, flight reconfirmation or any other rules. Please note that the minimum boarding time (before departure) recommended by airlines is 120 min. for flights within Europe, 180 min. for flights outside Europe, and 90 min. for flights within Romania. Some airlines require you to reconfirm your flight at least 72 hours before departure. Failure to comply with this rule may result in the cancellation of your flight reservation.<\/p>\n

Airline ticket conditions<\/strong><\/span><\/p>\n

Booking airline tickets<\/strong><\/span><\/p>\n

Airline ticket reservations can be made online, directly on the Site, via email or by phone. Any reservation made on the site, email or phone is subject to acceptance of these terms and conditions and the special conditions imposed by the airlines and which are presented to you in the booking confirmation email or by phone, by Natura Travel<\/strong> consultants.<\/p>\n

For certain flights (low cost, combinations of scheduled and low cost airlines, other flight combinations), reservations cannot be confirmed on the site, therefore your request will consist of a reservation request that will be subsequently processed by Natura Travel<\/strong> consultants. They will communicate to you the availability of seats and the price of tickets that can be confirmed.<\/p>\n

In order to issue airline tickets, it is necessary to make their payment. Natura Travel<\/strong> will provide a multitude of payment methods, depending on the conditions imposed by each individual company.<\/p>\n

When making a reservation, you will be informed of the payment terms provided by the airlines. For airline reservations, most airline companies require that payment for tickets be made within a maximum of 24 to 48 hours, during which time Natura Travel<\/strong> guarantees the availability of seats and rates. You will find this information available on the page and in the booking confirmation email. If payment is not made within the communicated period, the airline reserves the right to automatically cancel the tickets.<\/p>\n

For low cost tickets, reservations cannot be made without payment being recorded in Natura Travel<\/strong>‘s accounts, therefore Natura Travel<\/strong> does not guarantee the reservation of seats and the rates communicated at the time of the reservation request. These will only be guaranteed after payment is made and the tickets are issued.<\/p>\n

Attention: between the time of making reservation requests on the website, by email or by phone and the time of paying for the flight tickets and viewing the payment in the Natura Travel<\/strong> account by its employees, fare changes may occur or seats may no longer be available. In these situations, Natura Travel<\/strong> will notify passengers and communicate the next fare or propose new flight options that meet their needs.<\/p>\n

Cancellations \/ Changes<\/strong><\/span><\/p>\n

If you wish to cancel or modify the reserved or purchased service (and the Travel Service Provider allows this), it is your responsibility to inform Natura Travel<\/strong> in writing or by phone of your intentions. In certain cases, you may not be able to cancel \/ modify certain travel services or you will have to comply with certain requirements for these actions. Natura Travel<\/strong> or the Travel Service Provider accepts all forms of written requests. Natura Travel<\/strong> or the Travel Service Provider cannot cancel \/ modify the travel service before receiving your firm request. You may cancel your reservation through the Site in accordance with the terms and conditions of the Travel Service Provider.<\/p>\n

In the event of a change to a reservation (including, but not limited to, cancellations, refunds, name changes), Natura Travel<\/strong> reserves the right to apply certain fees to cover the administrative costs that may result from this action. These fees differ from the fees imposed directly by the Travel Service Provider.<\/p>\n

In case of cancellation of airline tickets\/tourist services for voluntary reasons, the service fee charged by Natura Travel<\/strong> at the time of issuing the ticket\/tourist services is not refunded.<\/p>\n

In case of force majeure and not only, the airline may cancel or delay the flight, as well as cancel the reservation without prior notification to the Passenger, with the money being refunded to the passenger or new flight options being proposed. In all these cases, the passenger will either be informed directly by the airline or by Natura Travel<\/strong> representatives.<\/p>\n

Baggage<\/strong><\/span><\/p>\n

Each airline has its own baggage transportation rules. This information is presented to you on the website, during the booking process or by Natura Travel<\/strong> consultants, by email or by phone.<\/p>\n

For some airlines, hand luggage and\/or checked baggage is included in the fare communicated on the site. For low-cost companies and some airline companies, baggage is charged separately from the ticket price and this information will be provided to you during the booking process. Baggage can be purchased at the time of booking or after issuing the flight tickets, but no later than check-in.<\/p>\n

Each airline has different dimensions (number of kilograms or length \/ width \/ height) for hand or checked baggage. If you do not fit into these dimensions, the airline has the right to charge you extra.<\/p>\n

Check-in<\/strong><\/span><\/p>\n

Check-in at the airport can be done for both airline and low-cost airlines, but an additional fee is charged for low-cost airlines. To avoid paying an additional fee, Natura Travel<\/strong> recommends that you check-in online. Information about online check-in will be communicated to you by Natura Travel<\/strong> agents at the time of booking.<\/p>\n

Natura Travel airline ticket discount campaigns<\/strong><\/span><\/p>\n

Natura Travel<\/strong> reserves the right to run, in parallel, several discount campaigns on flight ticket offers, the discounts not being mandatory to be applied to all flight ticket reservations. The discounts are established according to the marketing campaigns run by Natura Travel<\/strong>.<\/p>\n

Discounts or discount coupons can be combined with other discount campaigns or discount coupons and are applied only according to the rules of each individual discount campaign.<\/p>\n

Discounts or discount coupons do not apply to customers who make reservations following flight ticket searches on comparison sites (Ex: Momondo, Skyscanner etc.).<\/p>\n

General conditions for the sale and reservation of airline tickets<\/strong><\/span><\/p>\n

The Natura Travel<\/strong> Commercial Company is a TOURISM AGENCY whose business activity includes reservations – sales of airline tickets for domestic and international flights, tourist packages, domestic and international accommodations, directly or through intermediaries.<\/p>\n

In order to perform this chapter of services within its scope of activity, the company is authorized by the airlines that operate the flights; it acts only as an intermediary for these companies and is subject to the rules and commercial restrictions imposed by the airlines, as direct providers.<\/p>\n

Hereinafter, we will briefly name:<\/span><\/strong><\/p>\n