Contract between User and SC Natura Travel SRL

Contract between the user (User, you) and SC Natura Travel SRL (www.naturatravel.ro, we).

Please read these contractual terms and conditions (Terms & Conditions) carefully before using the website www.naturatravel.ro (Site).

Site

The site is offered to you by SC Natura Travel SRL, headquartered in Cluj-Napoca, Piata Unirii no. 10, Ground floor, Ap. 10, Cluj County.

Please note that all correspondence regarding Customer Service should be sent to this address.

Acceptance of Terms and Conditions

By using this Site or ordering tourist services via email, telephone, you agree in full to these Terms & Conditions, without any other restriction. If you do not agree with any of the points described, you may not use this Site in any way.

SC Natura Travel SRL Services

SC Natura Travel SRL provides you with an automatic system that offers you the opportunity to search and check availability for various tourist services and allows you to make the desired reservation. Reservations and sales of airline tickets are subject to the General Conditions for Reservations and Sales of Airline Tickets (to which the provisions of this Contract are added). For tourist packages, the rates on the site are informative and may change at any time. Reservation requests made on the site do not guarantee that seats and rates will be blocked. After making the request on the site, a Natura Travel agent will confirm the rate by email or phone.

Natura Travel acts as an agent for third party providers such as: IATA accredited airlines, hotels, others (Tourism Service Providers). Natura Travel assumes no responsibility for the tourism products and services offered by the Tourism Service Providers and does not guarantee in any way (either explicitly or implicitly) the accuracy or quality of the products and services reflected on this Site.

Information published on the Site

Natura Traveloffers general information through the Site, for advisory purposes. Please note that the information published on the Site may be modified at any time.

Natura Travel does not guarantee that the information on the Site (including, but not limited to, rates, descriptions or dates) may not contain errors or omissions, but we will make every effort to correct (correctable) errors as soon as they are brought to our attention.

Language of publication of information

Natura Travel makes every effort to ensure that on the Romanian version of the Site, the relevant information regarding the services offered and the terms applicable to a particular service are published in Romanian, however, due to the fact that a large part of the information in question is taken from an international reservation system, certain information, conditions applicable to certain services as well as other details that may influence the proper use of the services offered, may be in English. In case of any ambiguities, please contact us by e-mail, at [ [email protected] ], to receive assistance from one of our consultants.

Tourism Service Providers’ Conditions

Any reservation or reservation request made on the Site or by phone, e-mail will be considered as your intention to purchase a specific tourist product or service from Natura Travel. If your request is accepted, you will receive a confirmation e-mail from Natura Travel and this contract will come into force. The actual issuance of airline tickets, making changes to airline ticket dates, cancellations of airline tickets or vouchers, issuing hotel vouchers, travel insurance and any other actions requiring human intervention will be done during Natura Travel’s working hours.

All tourist services published on the Site are subject to the availability of the Tourist Service Providers. The terms and conditions of the Tourist Service Provider (including passenger transportation rules imposed by airlines, hotel check-in/check-out times, cancellation/modification conditions of tourist services) will apply in addition to the Terms and Conditions of this Site.

When using this Site, you may notice references to various conditions applicable to special offers. Please read these terms carefully, and for details, contact Natura Travel.

You are directly responsible for complying with the conditions imposed by the Travel Service Provider regarding boarding times, flight reconfirmation or any other rules. Please note that the minimum boarding time (before departure) recommended by airlines is 120 min. for flights within Europe, 180 min. for flights outside Europe, and 90 min. for flights within Romania. Some airlines require you to reconfirm your flight at least 72 hours before departure. Failure to comply with this rule may result in the cancellation of your flight reservation.

Airline ticket conditions

Booking airline tickets

Airline ticket reservations can be made online, directly on the Site, via email or by phone. Any reservation made on the site, email or phone is subject to acceptance of these terms and conditions and the special conditions imposed by the airlines and which are presented to you in the booking confirmation email or by phone, by Natura Travel consultants.

For certain flights (low cost, combinations of scheduled and low cost airlines, other flight combinations), reservations cannot be confirmed on the site, therefore your request will consist of a reservation request that will be subsequently processed by Natura Travel consultants. They will communicate to you the availability of seats and the price of tickets that can be confirmed.

In order to issue airline tickets, it is necessary to make their payment. Natura Travel will provide a multitude of payment methods, depending on the conditions imposed by each individual company.

When making a reservation, you will be informed of the payment terms provided by the airlines. For airline reservations, most airline companies require that payment for tickets be made within a maximum of 24 to 48 hours, during which time Natura Travel guarantees the availability of seats and rates. You will find this information available on the page and in the booking confirmation email. If payment is not made within the communicated period, the airline reserves the right to automatically cancel the tickets.

For low cost tickets, reservations cannot be made without payment being recorded in Natura Travel‘s accounts, therefore Natura Travel does not guarantee the reservation of seats and the rates communicated at the time of the reservation request. These will only be guaranteed after payment is made and the tickets are issued.

Attention: between the time of making reservation requests on the website, by email or by phone and the time of paying for the flight tickets and viewing the payment in the Natura Travel account by its employees, fare changes may occur or seats may no longer be available. In these situations, Natura Travel will notify passengers and communicate the next fare or propose new flight options that meet their needs.

Cancellations / Changes

If you wish to cancel or modify the reserved or purchased service (and the Travel Service Provider allows this), it is your responsibility to inform Natura Travel in writing or by phone of your intentions. In certain cases, you may not be able to cancel / modify certain travel services or you will have to comply with certain requirements for these actions. Natura Travel or the Travel Service Provider accepts all forms of written requests. Natura Travel or the Travel Service Provider cannot cancel / modify the travel service before receiving your firm request. You may cancel your reservation through the Site in accordance with the terms and conditions of the Travel Service Provider.

In the event of a change to a reservation (including, but not limited to, cancellations, refunds, name changes), Natura Travel reserves the right to apply certain fees to cover the administrative costs that may result from this action. These fees differ from the fees imposed directly by the Travel Service Provider.

In case of cancellation of airline tickets/tourist services for voluntary reasons, the service fee charged by Natura Travel at the time of issuing the ticket/tourist services is not refunded.

In case of force majeure and not only, the airline may cancel or delay the flight, as well as cancel the reservation without prior notification to the Passenger, with the money being refunded to the passenger or new flight options being proposed. In all these cases, the passenger will either be informed directly by the airline or by Natura Travel representatives.

Baggage

Each airline has its own baggage transportation rules. This information is presented to you on the website, during the booking process or by Natura Travel consultants, by email or by phone.

For some airlines, hand luggage and/or checked baggage is included in the fare communicated on the site. For low-cost companies and some airline companies, baggage is charged separately from the ticket price and this information will be provided to you during the booking process. Baggage can be purchased at the time of booking or after issuing the flight tickets, but no later than check-in.

Each airline has different dimensions (number of kilograms or length / width / height) for hand or checked baggage. If you do not fit into these dimensions, the airline has the right to charge you extra.

Check-in

Check-in at the airport can be done for both airline and low-cost airlines, but an additional fee is charged for low-cost airlines. To avoid paying an additional fee, Natura Travel recommends that you check-in online. Information about online check-in will be communicated to you by Natura Travel agents at the time of booking.

Natura Travel airline ticket discount campaigns

Natura Travel reserves the right to run, in parallel, several discount campaigns on flight ticket offers, the discounts not being mandatory to be applied to all flight ticket reservations. The discounts are established according to the marketing campaigns run by Natura Travel.

Discounts or discount coupons can be combined with other discount campaigns or discount coupons and are applied only according to the rules of each individual discount campaign.

Discounts or discount coupons do not apply to customers who make reservations following flight ticket searches on comparison sites (Ex: Momondo, Skyscanner etc.).

General conditions for the sale and reservation of airline tickets

The Natura Travel Commercial Company is a TOURISM AGENCY whose business activity includes reservations – sales of airline tickets for domestic and international flights, tourist packages, domestic and international accommodations, directly or through intermediaries.

In order to perform this chapter of services within its scope of activity, the company is authorized by the airlines that operate the flights; it acts only as an intermediary for these companies and is subject to the rules and commercial restrictions imposed by the airlines, as direct providers.

Hereinafter, we will briefly name:

• Commercial Company Natura Travel SRL – AGENCY
• Airline – COMPANY
• The customer who books and/or buys the plane ticket – THE PASSENGER
• The document on which the flight is based – FLIGHT TICKET

The reservation – sale of airline tickets is made under the following conditions:

1. 1. SEAT RESERVATIONS
      1. Seat reservations for flights are made using international computerized reservation systems, which allow the agency to access the company’s database and effectively reserve seats for a specific flight for potential passengers.
      2. Reservations are free and must be made before the departure date.
      3. Once the reservation is made, the passenger will receive information from the agency regarding the flight price (valid on the date of reservation), as well as information regarding the conditions, restrictions and rules applicable to the plane ticket that can be purchased based on that reservation.
      4. All conditions, rules and restrictions applicable to a flight ticket are those dictated by the airline as well as by other factors (e.g. visa requirements), independent of the agency’s will. These rules, as well as the price of the flight ticket, may be modified, by the will of those who imposed them, until the actual purchase of the ticket, without the agency being held liable in any way.
   2. ISSUING AIRLINE TICKETS. PAYMENT METHODS
      1. The issuance of reserved airline tickets and their payment are made according to the conditions imposed by each individual company. The passenger is obliged to inform himself about the term until which his reservation is valid and to appear on time to pay for the ticket, respectively to order the issuance of the ticket, in order to take possession of it. The terms may be changed at any time by the company, in which case the agency will notify the passenger about the change, without being held liable in any way by the passenger for any possible cancellation of the reservation.
      2. The contractual relationship between the agency and the passenger arises when the passenger has paid for the airline ticket and taken possession of it. Before actually paying for the ticket, the passenger is obliged to inform the agency about all the conditions and restrictions applicable to that ticket and to read these general conditions.
      3. The passenger can pay for the plane ticket in RON (Lei), EUR, at the exchange rate used by the National Bank of Romania on that day, to which a 2% foreign exchange risk fee is added.
   3. AIRLINE TICKET PRICES
      1. The prices of airline tickets sold through the agency are the result of a complex system of tariff rules, contractual tariffs, tariffs published in centralized reservation systems, special tariffs, etc. Under these conditions, each flight requires the calculation by the specialized agent of the price applicable to the respective airline ticket. The same flight, with the same company, under the same travel conditions, may generate different prices. Given the multitude of prices applicable to airline tickets, these, as well as the rules applicable to them, cannot be displayed or published. Also, the information regarding the rules, which come from written or computerized communications by the company, through centralized reservation systems or directly to the agency, have a continuous nature, the changes may be permanent, which is why they cannot be translated and published in any document.
      2. Sales prices are not necessarily listed on airline tickets. Sales prices arise from the airline ticketing rules established by the company, which alone has the power to challenge the way a price is listed on a particular airline ticket.
      3. The price of a plane ticket becomes firm, along with all the conditions applicable to it, only when it is recorded on the collection document drawn up by the agency (tax invoice).
      4. Airline tickets issued by the agency are the property of IATA “BSP Romania” as a representative of the member airlines, the proceeds from the tickets sold are settled with IATA BSP Romania, for which reason the agency cannot be held liable for the way in which it established the price of an airline ticket except by this body or by the company for which it issued the ticket.
      5. The price of any airline ticket implies special conditions, rules and restrictions applicable to the trip to which the respective document specifically refers. The passenger is obliged to inform himself about these rules before purchasing the respective ticket. After purchasing the ticket, the passenger is considered to have taken note of all these rules; he can no longer claim that he was not informed, once he has come into possession of the airline ticket.
      6. The price of the plane ticket usually includes airport taxes. However, there are situations, independent of the agency’s will, in which, during the trip, the passenger may be asked for other taxes that were not initially charged, in which case the agency cannot be held liable.
      7. The service fees (commissions) applied by Natura Travel are included in the airfares and may vary from one offer to another. Natura Travel reserves the right to decide which service fees it applies. For additional services (including, but not limited to: luggage, preferential seats, sports equipment, pets, etc. – when these are allowed by the airline), purchased after the issuance of the airfares, Natura Travel reserves the right to apply a service fee in the amount of 5 euros/passenger/flight segment.
   4. CANCELLATION AND MODIFICATION CONDITIONS
      1. In the event of a change to a reservation (including, but not limited to, cancellations, refunds, name changes), Natura Travel reserves the right to apply certain fees to cover the administrative costs that may result from this action. These fees differ from the fees imposed directly by the Travel Service Provider.
      2. In case of cancellation of airline tickets/tourist services for voluntary reasons, the service fee charged by Natura Travel at the time of issuing the ticket/tourist services is not refunded.
   5. FLIGHT TICKET
      1. A plane ticket is the document, document or electronic agreement on the basis of which the flight is made. The plane ticket is issued by the agency but is the property of the airline for which it was issued.
      2. The passenger who owns the purchased airline ticket is obliged to keep it in good condition and to present it upon boarding in order to be admitted to the flight. The loss or damage of the airline ticket by the passenger does not entitle him to receive a new ticket, the failure to take the flight for this reason falls exclusively on the passenger, without him being able to claim any kind of compensation from the agency or the company.
      3. The terms of the contract and the information on the flight ticket supplement these general conditions. The passenger who has taken possession of the flight ticket is deemed to have taken note of all this information.
   6. RIGHTS AND OBLIGATIONS OF THE PARTIES
      1. The agency is responsible for correctly issuing airline tickets and informing the passenger in good faith about the conditions applicable to the airline ticket sold.
      2. Passengers will be informed by displaying these general conditions of sale of airline tickets in a visible place in the agency, as well as by presenting, at the express request of the passenger, the company’s special conditions of carriage applicable to the flight in question, without the need for a signature from the passenger to certify that he has been informed.
      3. The passenger is obliged to read these general conditions displayed in the agency before purchasing the plane ticket. Once the plane ticket is purchased, it is assumed that the passenger has taken note of all the information related to the respective ticket, and he can no longer subsequently invoke ignorance of them and claim any compensation from the agency.
      4. The passenger is required to report for boarding for the flight at least 1 hour and 30 minutes before departure time, so that the necessary formalities can be completed and in special cases, according to the information provided by the agency.
      5. The agency is not liable and cannot be claimed compensation because the passenger did not fly, under the following conditions:
         • the passenger did not show up on time for boarding (1 hour and 30 minutes before the departure time indicated on the ticket)
         • the passenger is denied boarding due to problems with his/her personal documents (including lack of an entry visa for the destination country, false visa, banned passport, etc.) or in the event of an unjustified refusal by the authorities to allow travel.
         • other circumstances or cases of force majeure, which the agency could not foresee or avoid.
      6. The agency is not responsible for delays or schedule changes of the airline for which the ticket was issued, for the quality of the flight or for services related to the flight (e.g. lost luggage), obligations that fall directly on the company. In such situations, the passenger will contact the carrier directly, which will compensate the passenger in accordance with international regulations.
      7. The passenger may cancel the purchased flight ticket at any time before the departure date. Regardless of the reason for cancellation, the rule assumes that the passenger will be charged a penalty of 100% of the ticket value and the related airport taxes. If the company’s rules allow more advantageous return conditions, the agency will apply these rules in favor of the passenger.
      8. The passenger may modify the original ticket purchased under the conditions established by the company for which the ticket was issued, for each individual case. As a rule, a penalty of 100% of the value of the original ticket will be applied and if the company allows more advantageous conditions, the agency will apply these conditions in favor of the passenger.
      9. The passenger cannot use only the component parts of the flight related to the purchased ticket. The passenger’s failure to show up for the first flight is considered a waiver of the ticket and the provisions of these general conditions apply.
      10. The passenger cannot transfer the plane ticket to a third party.
      11. No-show for the flight means loss of the plane ticket, with a penalty of 100% of the ticket value.
      12. In the event that the passenger, through his own fault, only partially uses the flights listed in the purchased airline ticket, he will not be able to claim any compensation from the agency or company for which the ticket was issued.
      13. The passenger is obliged to ensure that he has all the legal documents necessary to make the trip (including but not limited to: passport, visa, power of attorney, health certificate, notarial power of attorney), the agency having no liability to the passenger if he is denied boarding or entry into the destination country for this reason. The refusal to board for one of these reasons falls exclusively on the passenger, without the passenger being able to claim compensation from the agency.
      14. The agency will inform the passenger in good faith of the formalities necessary for the requested trip, according to the information provided by the computerized reservation system, but cannot be held responsible for the veracity of this information nor be held liable for having provided it or not, because the information service is provided additionally and is not related to the airline ticket issuance service.
      15. The agency is not liable for any damage or inconvenience caused to the passenger during the flight or due to schedule changes, flight delays, etc., circumstances beyond the control and will of the agency.
      16. Due to the situation created by the massive requests for political asylum or illegal stays in Western countries, the authorities of all states, even in the presence of an entry visa issued by the embassies of the respective countries in Romania, may refuse without explanation to allow the passenger to cross the border or board the plane. In such situations, the agency cannot be asked for compensation, because the impossibility of carrying out the transport is due to the act of a third party.
      17. If the passenger’s purchased airline ticket is stolen, based on a self-declaration and supporting documents from the Police, he can request the agency to issue a duplicate of the respective ticket, without paying additional costs, with the consent of the airline for which the ticket was issued.
   7. COMPLAINTS
      1. Any complaint regarding the purchased airline ticket must be made in writing, within a maximum of 7 days from the date of the event complained of.
      2. Complaints that are not made in writing will not be taken into account.
      3. The agency will forward the respective complaint to the airline for which the ticket was issued and the solution given will be that given by the airline, as the owner of the ticket. The agency will inform the passenger about the solution given by the company to the complaint, in writing, within 3 days of receiving the response from the company. In the event that the passenger is not satisfied with the response received, he will directly contact the airline that operated the flight.
      4. The passenger will be compensated directly by the airline in all cases where it decides to do so, the agency being under no obligation to mediate such compensation.
      5. Any complaint will be made by the passenger in accordance with these general conditions of sale of airline tickets.
   8. FINAL PROVISIONS
      1. These general conditions are made in accordance with and are supplemented by the provisions of the WARSAW CONVENTION, to which Romania is a signatory, in accordance with the provisions of art. 11, paragraph 2 of the CONSTITUTION OF ROMANIA.
      2. The display of these general conditions in the agency implies the passenger’s obligation to read them. It is considered that the passenger who purchased the plane ticket has taken note of the content of these conditions and he will not be able to subsequently invoke their ignorance or lack of information.
      3. These general conditions will be applicable and enforceable against third parties in all situations stipulated in their content.

Tourist package conditions and city break and tour operator offers

City-break tourist offers

Being a weekend vacation or an extended weekend, Natura Travel offers its clients a very convenient way to personalize their vacation. As a rule, a city break offer offered by Natura Travel consists of the following tourist services: transportation (preferably by plane), accommodation and optional meals, depending on the chosen hotel. The offer is varied, for any destination requested by the client.

For marketing purposes and to reduce the time spent searching separately for the tourist services included in a city break, Natura Travel offers its customers the opportunity to view these services presented in a single package offer. The services included in a city break can be purchased separately, as they are the same services presented in the offer on the site or customers can request a personalized offer and in this case, the tourist services may be different from those promoted on the site.

Tour operator tourist offers

Natura Travel offers its clients tour operator-type tourist services for resale (charters, circuits, cruises or any other service promoted by partner tour operator travel agencies).

General terms and conditions of city break and tour operator offers

The terms and conditions of the reservation differ depending on each tourist product included in the city break offer and these depend on the rules imposed by the partners providing tourist services with which Natura Travel collaborates. We note that reservations will be made depending on their availability with Natura Travel partners and depending on the company’s terms and conditions, mentioned on the website www.naturatravel.ro or by Natura Travel operators for each service chosen separately.

Natura Travel assumes no responsibility for the tourist products and services offered by Tourist Service Providers (such as: airlines, hotels, car rental companies, others) and does not guarantee in any way (either explicitly or implicitly) the accuracy or quality of the products and services reflected on this Site.

Any reservation made online or offline (by phone, email or directly at the Natura Travel agency) implies acceptance of the terms and conditions of Natura Travel and the rules provided in the contract with the tourist (for tour-operator type offers).

Hotel reservation conditions

For most hotels, the normal check-in time is 2:00 PM, and check-out is until 11:00 AM. Attention! These times may differ from one hotel to another. Please check this information on the website www.naturatravel.ro or consult Natura Travel agents.

If you arrive at the hotel after the check-in time indicated above, your rooms will be held until 18:00 (local time) on the date of arrival. If you arrive at the hotel after this time, please specify in the reservation (if there is a comments field) or inform us of this possibility, also specifying the estimated time of arrival. If the hotel is not notified of this, it has the right to resell the rooms.

Camera legend:

1. 1. 1. Single room – contains a single bed for one person;
      2. Double room – contains a double bed for 2 people;
      3. Twin room – contains 2 single beds;
      4. Double/twin room in single occupancy – contains a double bed for one person;
      5. Triple room – contains 3 single beds or a double bed for 2 people and an extra bed for 1 person;
      6. Quadruple room – contains either 2 double beds, each for 2 people, or 4 separate beds for 1 person, or 1 double bed for 2 people and 2 additional beds for 1 person;
      7. Twin/double room plus child – contains either 2 separate beds or a double bed plus 1 extra bed for the child, depending on the age indicated in the reservation. In some cases, depending on the age, the child shares the same bed with the parents. If you want an explicit bed for the child, we suggest you search for adults only, considering the child as an adult.

Children up to 2 years old are considered infants and in order to obtain a baby cot for them, a confirmation from the hotel is required. Please specify if you want a baby cot in the comments field of the reservation (if it exists) or communicate it to us by email, immediately after completing the reservation.

The allocation of rooms to tourists is made by the accommodation unit (except in cases where a specific room is reserved and paid for in advance).

If honoring the reservation is not possible (for well-founded reasons), the accommodation unit (for reservations made through Accommodation Providers or Natura Travel – for other reservations) is obliged to offer you accommodation in another hotel unit, of the same or higher category. In this case, the tourist is obliged to accept one of the alternatives. In the case of special events (fairs, exhibitions, congresses, sporting, religious or political events, legal holidays, etc.) reservations may have special terms and conditions (minimum number of nights, higher rates, special cancellation or modification policy, payment terms, etc.).

Payment for reservations must be made in accordance with the terms and conditions specified at the time of booking. Failure to comply with them will result in cancellation of the reservation.

Natura Travel hotel discount campaigns

Natura Travel reserves the right to run, in parallel, several discount campaigns on hotel offers, the discounts not being mandatory to be applied to all hotels. The discounts are established depending on the hotel provider and the discount policy of Natura Travel.

The calculation method of the offers is as follows: the rate received from the provider (the cut price) can be discounted by several percentages. Thus, customers who book only accommodation from Natura Travel can benefit from discounts at a number of hotels in our database (the discount percentage may be different for each hotel, depending on location, category, provider, etc.).

Cancellation and reservation modification conditions:

Depending on the cancellation policy of the reservation, cancellation can be made in writing to Natura Travel. The written request must be made by the reservation holder, Monday to Friday between 9 am and 6 pm, by email, fax or post.

The cancellation policy applied to each reservation depends on the type of service, the travel service provider, the travel date or other factors indicated by the Travel Service Provider. The cancellation policy will be specified at the time of booking, on the booking details page, on the confirmation page and in the booking confirmation email. Attention: please read the cancellation terms and conditions carefully before confirming the reservation. If you do not agree with the imposed cancellation policy, the reservation cannot be confirmed.

Collecting reviews

Natura Travel may collect reviews (opinions about hotels, destinations, services offered by Natura Travel and its partners) from its customers after they have returned from vacation.

Clients agree to the publication of reviews on the site or to be used offline by Natura Travel consultants in order to recommend hotels/destinations, to the publication of the names of the people who provided the review and their dates.

Reviews can be collected online, in the review collection system available on the website www.naturatravel.ro or offline (by email or phone) by Natura Travel consultants.

Natura Travel reserves the right to refuse certain reviews, especially those with vulgar language. Before publishing reviews on the site, Natura Travel reserves the right to edit grammatical and expression errors, without changing the meaning of the words. Reviews provided by customers become the property of Natura Travel and cannot be published on other sites.

Other general terms and conditions applied to Natura Travel services

Product Return Policy

According to OG. 34/2014, Natura Travel does not have a product return policy.

Warranty/Service Conditions

Before placing the order, the customer must agree to the “Terms and Conditions” of Natura Travel. As there are differences between the types of services offered, namely airline tickets, hotels, city breaks, travel medical insurance, the reservation cannot be completed if the customer does not check the box corresponding to the acceptance of the “Terms and Conditions”. According to OG. 34/2014, the warranty/service conditions do not apply to services booked on the website www.naturatravel.ro.

Complaints

The problem that occurs during the tourist’s stay must be urgently communicated to Natura Travel in order to be able to resolve it in a timely manner. Also, any complaint must be made in writing to the accommodation unit, and a copy must reach Natura Travel within a maximum of 2 days from the end of the stay. All complaints/claims will be investigated and a response will be provided immediately after a complete analysis of the situation presented.

For the fastest, most efficient and amicable resolution of any problems that may arise, please send your messages to [email protected] .

Visas and vaccines

Visas are not included in the displayed rates. Tourists are responsible for obtaining them in a timely manner. Tourists must also ensure that their travel documents (passport or identity card) are valid for at least 6 months from the date of leaving Romania.

Mandatory vaccines for certain destinations are also the responsibility of the tourist.

Payment

No other payment methods are accepted other than those presented on the Site and we assume no responsibility for amounts of money sent by courier.

Depending on the terms and conditions imposed by the hotels, at the time of booking you may be asked to pay in full or in part for the reserved service, and the payment will be made to the account of Natura Travel, the hotel or its representative.

In certain cases, your credit card details may be transferred to the Travel Service Provider. The provider in question will take over the payments for your reservations.

Payments for hotels are made in accordance with the paragraph above.

Natura Travel or the Tourist Service Provider assumes no obligation to issue tickets, vouchers or other travel documents in the event of non-payment of the ordered services in full. In any case, you are responsible for paying the amounts related to the ordered tourist services.

Payment can be made with the main credit cards recognized and presented in detail on the Site (in its footer).

Natura Travel or the Tourist Service Provider reserves the right to charge any additional fees (or commissions) that may occur at the time of reservations via credit cards. In this case, you will be informed of the applicable commissions. Natura Travel reserves the right to transfer the costs generated by charge back penalties. If your reservation is paid with another person’s credit card, we reserve the right to request written authorization from that person.

If requested by your credit card issuer, Natura Travel or the Travel Service Provider reserves the right to send tickets, vouchers or other travel documents to the address you provided when issuing your credit card. Incorrect information about this address may result in cancellation of your reservation, delay in delivery of travel documents and may result in an increase in the confirmed fare. Please ensure that your billing address details match those on your bank statement.

In addition, to minimize the effects of attempted fraud on your credit card, before issuing travel documents, we reserve the right to perform random checks, to request proof of your address and a copy of your credit card, as well as a recent bank statement.

All rates and fees may fluctuate due to exchange rate changes.

For more details regarding payments, please access the Frequently Asked Questions area.

Payment methods

Travel documents related to the reservation (airline ticket, travel voucher or invoice) can be sent by email to the address entered when initiating the reservation, by post (to the address specified when making the reservation) or can be picked up directly from our headquarters. Our consultants can provide you with detailed information at any time, if necessary.

Using the Site

SC Natura Travel is not responsible for the User’s abilities to access or use the Site nor for failures resulting from the lack of such abilities. Natura Travel does not guarantee that the Site cannot be affected by viruses or other actions that may generate malfunctions or other losses.

User obligations

You agree to comply with the following obligations including (but not limited to):

1. 1. 1. Financial responsibility for all transactions made in your account or name.
      2. you are over 18 years of age and have the legal capacity to initiate legal actions
      3. guaranteeing the veracity of the data provided about you or your family members.
      4. not using the Site for speculative purposes, generating false or fraudulent reservations
      5. Prohibition of the transmission of political, pornographic, racist or other materials that violate the law
      6. The obligation not to alter, copy, transmit, distribute, sell, display, license or reproduce the content of the Site except for the personal and non-commercial use of a single copy of the information contained in the Site
      7. Natura Travel does not provide any guarantee regarding the arrangements for travel documents (passport, visa, necessary vaccinations, etc.), nor that the information on the Site is up-to-date. As a result, it is the User’s responsibility to ensure that they travel in accordance with the measures applicable to these travel documents.

Newsletter

You can subscribe to the Natura Travel newsletter, which will be sent to your email address and will include news and special offers as well as other information.

Prohibition of access to the Site

Natura Travel reserves the right to prohibit your access to the Site at any time without prior notice.

SC Natura Travel SRL’s Responsibility

Natura Travel is not responsible for indirect losses resulting from the provisions of this contract, from the faulty use of the Site or the tourist services booked and purchased on the Site.

Natura Travel is not responsible for direct and/or indirect losses suffered by the user caused by, but not limited to: possible fare differences, lack of availability, as well as any other incorrect information communicated and/or taken from airlines and/or hotels or by all and/or any of the partner companies that provide tourist services through www.naturatravel.ro).

Natura Travel reserves the right not to provide tourist services whose rates have been displayed incorrectly. In the event of the occurrence or display of possible pricing errors, the user agrees to waive all and any claims against Natura Travel, and Natura Travel will return the amounts paid by the user as soon as possible.

Natura Travel is only responsible for direct losses whose value will not exceed the total price of the purchased tourist services (except in cases of death or personal accidents whose value has no limit).

Natura Travel cannot guarantee the uninterrupted provision of the Site and cannot be held liable for losses of any nature suffered as a result of this, including any unrealized profits.

Links to other Sites

This Site may contain links to other external web pages and operated by other parties involved. Natura Travel has no control or association with these web pages and assumes no responsibility for the accuracy, integrity or quality of these web pages of the parties involved.

The content of these external web pages does not reflect the products, services or information provided by Natura Travel. Any opinions regarding the content of these external web pages should be directed to the administrators of the pages in question.

Force Majeure or Insolvency of the Tourism Service Provider

Natura Travel is not responsible in the event of events caused by force majeure or in the event that the tourism service provider becomes insolvent. Major events include, but are not limited to, government interventions, wars, kidnappings, fires, floods, accidents, storms, strikes, terrorist attacks, etc. that may affect Natura Travel or its suppliers.

Exchange rate

The exchange rates quoted on the Site are derived from multiple sources and may not always be updated daily. It is imperative that you check the exchange rates on the day you make your reservation.

Changes to the Site

Natura Travel may modify the design or content of the Site, including the availability of travel service providers, the database, as well as other features of the Site.

Copyright and Trademark

Copyright, ownership rights and content of the Site are reserved by SC Natura Travel SRL. The material contained on the Site is the property of SC Natura Travel SRL or its affiliates, unless they are recognized as belonging to other parties involved.

The name Natura Travel, as well as other trademarks, logos or graphic elements contained in the Site are registered trademarks of Natura Travel or its affiliates. Other company, product or service names appearing on the Site may be registered trademarks of their respective owners.

Privacy

The terms of Natura Travel‘s privacy policy are set forth in these Terms and Conditions. You consent to the use of your personal information by Natura Travel or its affiliates and other involved parties, in accordance with the terms and for the stated purpose stipulated in Privacy Policy of Natura Travel.

Security Policy

Natura Travel uses secure technology to protect your personal information and financial transactions. Natura Travel complies with the security procedures and standards stipulated in the Natura Travel Security Policy. Online purchases are no longer a novelty. If you choose to pay by credit card, your credit card details are encrypted during the transaction, ensuring increased security. Natura Travel uses Secure Socket Layer (SSL) technology which ensures increased security in online purchase processes via credit card.

Modifications to the Terms and Conditions

Natura Travel reserves the right to modify or update the Terms and Conditions relating to the use of this Site at any time, without prior notice to Users. The current version of the Terms and Conditions will be displayed on the Site from the date the modifications come into effect. Continued use of this Site after the publication of these modifications will constitute your acceptance of these modifications.

The governing law of these Terms and Conditions represents the contract between the User and Natura Travel and is governed by the laws of Romania. In the event of any disputes, the competent court is considered to be the court of the municipality of Cluj-Napoca. In the event of any disputes, the Romanian version of the Terms and Conditions will be taken into account.